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Cookie Policy

Last updated: January 1, 2025

1. Introduction

This Cookie Policy explains how Sprightly Tours ("we," "our," or "us") uses cookies and similar tracking technologies on our website sprightly-tours.com. This policy should be read alongside our Privacy Policy and Terms of Service.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners about how users interact with their sites.

2.1 Types of Cookies

  • Session Cookies: Temporary cookies that are deleted when you close your browser
  • Persistent Cookies: Cookies that remain on your device for a specified period or until manually deleted
  • First-Party Cookies: Cookies set directly by our website
  • Third-Party Cookies: Cookies set by external services we use on our website

3. How We Use Cookies

We use cookies for various purposes to enhance your browsing experience and improve our services. Our cookies fall into the following categories:

3.1 Strictly Necessary Cookies

These cookies are essential for the basic functionality of our website. They enable core features such as:

  • Security and authentication
  • Network management and load balancing
  • Remembering your cookie preferences
  • Enabling form submissions and contact requests

Legal basis: These cookies are necessary for the legitimate operation of our website and do not require your consent under GDPR.

3.2 Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous information about:

  • Page views and visitor numbers
  • How visitors navigate through our site
  • Which pages are most and least popular
  • Time spent on pages and bounce rates
  • Technical performance and error tracking

Legal basis: We process this data based on your consent, which you can withdraw at any time.

3.3 Functionality Cookies

These cookies enhance your experience by remembering your preferences and choices, such as:

  • Language preferences
  • Region or country selection
  • Display preferences (font size, contrast settings)
  • Form data to prevent re-entry

Legal basis: These cookies are used based on our legitimate interest in providing a better user experience.

3.4 Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns:

  • Tracking which marketing campaigns you came from
  • Personalizing content and advertisements
  • Measuring the effectiveness of our advertising
  • Preventing the same advertisement from being shown repeatedly

Legal basis: We use these cookies based on your explicit consent, which you can withdraw at any time.

4. Specific Cookies We Use

4.1 Essential Cookies

Cookie Name Purpose Duration
cookieConsent Stores your cookie preferences 1 year
sessionID Maintains your session for form submissions Session only

4.2 Analytics Cookies (Optional)

We may use analytics services to better understand how our website is used. These services may set their own cookies when you consent to analytics tracking.

5. Managing Your Cookie Preferences

5.1 Cookie Consent Banner

When you first visit our website, you will see a cookie consent banner that allows you to:

  • Accept all cookies
  • Accept only necessary cookies
  • Customize your cookie preferences

5.2 Updating Your Preferences

You can change your cookie preferences at any time by:

  • Using our cookie preference center (if available)
  • Clearing your browser cookies and revisiting our site
  • Contacting us directly at [email protected]

5.3 Browser Settings

You can also manage cookies through your browser settings. Most browsers allow you to:

  • View and delete cookies
  • Block all cookies
  • Block third-party cookies
  • Clear all cookies when you close the browser
  • Create exceptions for specific websites

Please note: Disabling certain cookies may affect the functionality of our website and your user experience.

6. Browser-Specific Cookie Management

6.1 Google Chrome

Settings → Advanced → Privacy and security → Site Settings → Cookies and site data

6.2 Mozilla Firefox

Options → Privacy & Security → Cookies and Site Data

6.3 Safari

Preferences → Privacy → Manage Website Data

6.4 Microsoft Edge

Settings → Site permissions → Cookies and site data

7. Third-Party Services

Our website may integrate with third-party services that set their own cookies. These may include:

  • Social media platforms (for social sharing buttons)
  • Analytics services (for website performance tracking)
  • Customer support tools (for chat and helpdesk functions)
  • Marketing platforms (for advertising and lead generation)

These third-party services have their own privacy policies and cookie practices, which we encourage you to review.

8. Mobile Devices and Apps

If you access our website through a mobile device or app, similar tracking technologies may be used. You can manage these through your device settings:

  • iOS: Settings → Privacy → Tracking
  • Android: Settings → Privacy → Ads

9. Children's Privacy

Our website and services are not intended for children under 16. We do not knowingly collect personal information from children through cookies or other means. If you believe we have collected such information, please contact us immediately.

10. International Data Transfers

Some of our third-party service providers may be located outside the UK or European Economic Area. When cookies facilitate data transfers to these providers, we ensure appropriate safeguards are in place to protect your information.

11. Data Retention

We retain cookie data for different periods depending on the type of cookie:

  • Session cookies: Deleted when you close your browser
  • Persistent cookies: Stored for the specified duration (ranging from days to years)
  • Analytics data: Typically retained for 2 years or less
  • Marketing data: Retained according to campaign requirements and consent duration

12. Your Rights Under GDPR

Regarding cookies and related personal data, you have the right to:

  • Access: Request information about cookies and data collected
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of cookie data
  • Portability: Request transfer of your data
  • Object: Object to processing for marketing purposes
  • Withdraw consent: Withdraw consent for non-essential cookies

13. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Updating the "Last updated" date at the top of this policy
  • Sending email notifications for material changes (where we have your email address)

14. Contact Information

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

  • Email: [email protected]
  • Phone: +44(0)3032 720985
  • Address: 1 Thomas Drive, Islamouth KT22 7UE, United Kingdom

15. Complaints

If you are not satisfied with how we handle your cookie-related concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:

  • Website: ico.org.uk
  • Phone: 0303 123 1113
  • Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

This Cookie Policy is effective as of January 1, 2025, and was last updated on January 1, 2025.

Sprightly Tours

Professional e-services for UK businesses. Transforming operations through innovative digital solutions.

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Contact Info

Address:
1 Thomas Drive
Islamouth KT22 7UE
United Kingdom

Phone:
+44(0)3032 720985

Email:
[email protected]

© 2025 Sprightly Tours. All rights reserved.