Privacy Policy

Last updated: January 1, 2025

1. Introduction

Sprightly Tours ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sprightly-tours.com and use our e-services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

  • Name and contact information (email address, phone number, postal address)
  • Company name and business details
  • Information provided in forms, surveys, or correspondence
  • Payment and billing information (when applicable)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address and browser information
  • Pages visited and time spent on our website
  • Referring website or source
  • Device and operating system information

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and maintaining our e-services
  • Responding to your inquiries and providing customer support
  • Sending you newsletters and marketing communications (with your consent)
  • Improving our website and services
  • Complying with legal obligations
  • Protecting our rights and preventing fraud

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

  • Consent: When you provide explicit consent for marketing communications
  • Contract: When processing is necessary for performing our services
  • Legitimate Interest: For business operations, security, and service improvement
  • Legal Obligation: When required by UK or EU law

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • With trusted service providers who assist in our business operations
  • When required by law or to protect our legal rights
  • In connection with a business transaction (merger, acquisition, etc.)
  • With your explicit consent

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights Under GDPR

If you are a resident of the European Union or UK, you have the following rights:

  • Right of Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate personal data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Request limitation on processing
  • Right to Data Portability: Request transfer of your data
  • Right to Object: Object to processing of your personal data
  • Right to Withdraw Consent: Withdraw consent at any time

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through our cookie consent manager or your browser settings. For more information, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Data Transfers

If we transfer your personal data outside the UK or European Economic Area, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

12. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: [email protected]
  • Phone: +44(0)3032 720985
  • Address: 1 Thomas Drive, Islamouth KT22 7UE, United Kingdom

15. Data Protection Officer

For data protection matters, you can also contact our Data Protection Officer at: [email protected]

This Privacy Policy is effective as of January 1, 2025, and was last updated on January 1, 2025.